Last updated: 22 October 2026 · Caimy Pty Ltd (ABN 98 700 616 164)
These Terms of Service ("Terms") govern your use of the CAIMY platform at app.caimy.com.au and the CAIMY browser extension (the "Service"), provided by Caimy Pty Ltd ("CAIMY", "we", "us"). By using the Service you ("you", the "Customer") agree to these Terms. Each user accepts these Terms when they first use the Service and again whenever we change them materially; a user who accepts them does so for themselves and on behalf of the agency they work for.
CAIMY is administrative software for licensed Australian education and migration agencies preparing student visa (subclass 500) applications. It reads documents, pre-fills the Department of Home Affairs form, drafts a Genuine Student statement and, through the browser extension, fills the ImmiAccount form. The Service performs clerical tasks only. It does not provide migration, legal or other professional advice, it does not assess eligibility, and it never lodges or submits any application.
You are solely responsible for:
CAIMY does not guarantee any visa outcome and is not responsible for decisions of the Department of Home Affairs.
Accounts are created through our onboarding or self-registration. You are responsible for your account, the users you add, and keeping login credentials secure. Each user account is personal: every person who uses the Service must have their own user, and credentials must not be shared. You must provide accurate account information and notify us of any unauthorised use. We record sign-in and account activity (date and time, IP address, browser and device) to secure accounts, detect misuse and enforce these Terms, as described in our Privacy Policy. We also measure the time each user spends actively working on each application (only while the application page is open and in use, including on ImmiAccount with the CAIMY extension) and show it to the agency as work time on that application. You are responsible for letting the people who use the Service on your behalf know that this is recorded.
The extension fills fields on your own authorised ImmiAccount session. It is fill-only: it never submits an application and never accesses or stores your government login credentials. You are responsible for reviewing what it fills before lodging.
You must not misuse the Service, attempt to breach its security, use it for any unlawful purpose, upload malicious content, or resell or provide the Service to third parties without our written permission. In particular, you must not, and must not permit or help anyone else to:
"Our Confidential Information" means any non-public information about the Service or about CAIMY that you receive or can see through the Service or through your dealings with us, including features and screens not publicly available, product plans and roadmaps, pricing and commercial proposals, technical design, prompts and workflows, and our business plans. You must keep Our Confidential Information confidential, use it only to use the Service, and not disclose it to anyone other than your own staff who need it for that purpose and are bound to keep it confidential. This does not apply to information that is or becomes public other than through a breach of these Terms, that you already lawfully knew, or that you must disclose by law. These obligations continue for three years after your use of the Service ends.
CAIMY, the Service, the browser extension and their software, design, prompts and documentation are owned by Caimy Pty Ltd, and nothing in these Terms transfers any of them to you: you receive a limited, non-exclusive, non-transferable right to use the Service for your own agency while you comply with these Terms. If you give us suggestions or feedback, we may use them freely and without obligation to you. You retain ownership of the data you and your clients upload; you grant us a licence to process it solely to provide the Service, as described in our Privacy Policy.
The Service is provided "as is" and "as available". To the extent permitted by law, we do not warrant that it will be error-free or uninterrupted, that any output is complete or accurate, or that any application will be approved. The Service is not migration or legal advice. Nothing in these Terms excludes rights you may have under the Australian Consumer Law that cannot be excluded.
To the extent permitted by law, our total liability arising out of or in connection with the Service is limited, at our option, to re-supplying the Service or refunding the amount you paid for it in the three months before the claim. We are not liable for indirect or consequential loss, loss of profits, or the outcome of any application.
You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, and we may do so immediately if you breach clause 6 or 7. On termination your access ends; we handle your data in accordance with the Privacy Policy. Clauses 6, 7, 8, 10 and 13 continue to apply after termination. You acknowledge that damages alone may not be an adequate remedy for a breach of clause 6, 7 or 8, and that we may seek an injunction or other equitable relief in addition to any other remedy.
We may update these Terms from time to time. Material changes will be reflected by the "Last updated" date above, and we will ask each user to accept them in the Service before continuing to use it. Continued use of the Service after a change means you accept the updated Terms.
These Terms are governed by the laws of Western Australia, Australia, and you submit to the non-exclusive jurisdiction of its courts.
Questions about these Terms: support@caimy.com.au, Caimy Pty Ltd, 29 Wistari Circle, Two Rocks WA 6037, Australia.